When you've sold an item, the money will be sent directly to your PayPal account. If you haven't received your payment yet, in your PayPal account, this could be for a few reasons:

  1. The payment is still in transit. Sometimes it takes a few hours for the payments to be visible, but rest assured if the commission has been taken from your account the money is on its way!
  2. The payment is sitting uncleared in your PayPal account. This normally happens when your PayPal account needs verification, and means you need to provide PayPal with more account details, specifically your banking account.
  3. The user has intentionally cancelled the payment through their PayPal account after completing the transaction on Strictlypreme. This is extremely rare however if this is the case, we recommend you contact PayPal asap.

Please note: shipping your item(s) before the funds have cleared will void your Seller Protection so always wait until the funds have cleared in your account before sending off your item.

Simply send another offer with your intended price. Each new offer you send overrides the previous offer.

Although you accepted an offer, the deal is not final until the buyer purchases the item. You can accept as many offers as you like and accepting more offers maximises the chances of a sale.

If you have refunded your buyer, we would be more than happy to refund the Strictlypreme fee to you.
For us to do this, we need you to send over the following:

  • proof of full refund to the buyer, or proof that the buyer cancelled the payment (i.e. screenshot of the refunded/cancelled transaction in your PayPal account)
  • your username
  • your PayPal email address
  • the buyer's username
  • the date of the original transaction
  • the fee amount

Please then send this information to support@strictlypreme.com or through the 'contact us' section, we will get back to you confirming the refund of the fee within 48hrs.

You should refund the buyer by clicking on the related PayPal transaction and then the “Refund” prompt. After this is complete, please follow the fee refund request prompt on the original listing page in order to process the fee refund. We cannot complete the fee refund until the refund to the buyer is marked as “Completed” on the PayPal statement, which may take a day or two.

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:

  • You don’t receive the item.
  • You receive an item but it’s significantly different than the description on Strictlypreme.

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute to a claim. PayPal will review the claim and decide on reimbursement.

To open a dispute

  1. Go to the Resolution Centre.
  2. Click Dispute a Transaction.
  3. Select the button beside the transaction you want to dispute, then click Continue
  4. Select ‘Item dispute’, click Continue and follow the on-screen instructions.


  • Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received.
  • Where an item has not been received, please ensure you have given the seller enough time before opening a dispute.

If you buy something on Strictlypreme and the description does not accurately match the item in terms of authenticity, colour, condition, fabric and/or measurement, then first contact the seller to find a mutually satisfactory resolution. If you are unable to work it out with the seller, we advise you to contact PayPal about the issue. If you have transacted on the site you will be eligible for PayPal Buyer Protection.

We always recommend you contact the seller and try to come to a peaceful resolution. However, if this isn’t working you should file a PayPal dispute against the transaction.

If its been over 7 days and the seller hasn’t responded to your messages, we recommend opening a dispute with PayPal to force them to respond.

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